If you need to cancel your photography session, you can do so for free if it's more than an hour before your appointment or before a photographer is assigned. Late cancellations may incur a fee on your next booking.

We place a high priority on safeguarding your information and the privacy of your photos and videos. Following each photoshoot, we implement a rigorous checklist to ensure that your data remains secure. This includes. This includes measures to protect against unauthorized access, secure storage protocols, and adherence to industry best practices for data protection. Our commitment extends to maintaining strict confidentiality and respecting your privacy rights throughout our service delivery process.

Equipment arrangements depend on the package selected. For the Starter and Regular packages, customers are required to provide their own equipment. However, for Premium packages, photographers bring their own equipment. The minimum 4-hour requirement applies only if equipment is needed for the photoshoot.

If you need assistance, our customer support team is readily available through our convenient in-app chat feature. You can access this feature directly within our app, allowing you to communicate with our dedicated support representatives in real-time.